FAQ


What happen to Connect 5?
Blackboard Connect 5 was replaced with Alert Solution SwiftK12. The basic functionality and alerts (email, phone and SMS texting) remain the same for parents, teachers, and staff.


Why do I never receive a phone message from SwiftK12?

Verify with the school's registrar that the correct phone number is being called.


Why doesn't SwiftK12 leave a message on my cell phone?
Once your cell phone is answered either by a person or a voice messaging system, SwiftK12 begins playing the message. In order to accommodate greetings of varying lengths, the message is repeated up to four times. If the greeting is very long and the message is short, then you might not have the message recorded. The recommended solution is to shorten the length of the voice mail greeting.

How does the system distinguish a live person from an answering machine?
It doesn't distinguish a live person from an answering machine. Once your cell phone is answered either by a person or a voice messaging system, SwiftK12 begins playing the message. In order to accommodate greetings of varying lengths, the message is repeated up to four times.


Why doesn't the school's phone number appear on the Caller ID of my phone?
SwiftK12 passes the caller ID information to the local telephone carriers, but it is up to those carriers to pass it along to their customers. Furthermore, different local telephone companies process caller ID information differently. Some provide the name associated with the number, while others do not. For example, a telephone company may require an individual to subscribe to “Advanced Caller ID” in order to receive the school name along with the phone number. Unfortunately, we have no control over this feature.


Will the system call phone numbers with extensions?
No. The system only works with direct-dial phone numbers, and is unable to navigate menus or extensions.


I have a telemarketer screening device. How will that affect the call?
If a contact has a device on their telephone line designed to prevent automated phone systems from connecting (e.g. TeleZapper, privacy Manager, Privacy Director, etc.), they may not receive the call. For example, with Privacy Director all unidentifiable incoming calls are rerouted and the callers must identify themselves for the call to go through. Because our system is automated, it will not identify itself; thus the call will not get through to the recipient. For screening systems that are dependent on Caller ID's, recipients can authorize access for their school's phone number through their device. Note that calls identified with the school's number on the Caller ID generally have no trouble getting through Privacy Manager type systems.